Quick facts: 30 days to start your return · $0 return shipping · no "unworn only" rule
01 · Your return window
You have 30 days from the day your package is delivered to you to start a return. The date that matters is when you first ask us to return the item, and the date the item is dropped into the mail. It is not the date we receive it back.
In other words, as long as your return is postmarked (scanned in by the carrier) on or before day 30, you are inside the window, even if it reaches our facility later.
Example: Your Shield is delivered on the 1st of the month. On the 30th you email us to start your return and drop the parcel at the post office that same day. It arrives at our facility on the 35th. That return is fully valid, because it was in the mail by day 30.
02 · What condition the product can be in
We do not have a long list of restrictions. You can return The Shield even if it has been worn, and even if the lenses are scratched, smudged or dirty from normal use. No questions asked.
Two simple conditions apply:
- You return everything that came in the box. To qualify for a refund, the return must include all original contents: The Shield frame, all four lenses, the hard case, the soft pouch, the microfiber cloth, the Rx insert and the instruction manual, along with the original packaging where possible.
- The product was not damaged through misuse. Wear from cycling, running, or normal athletic activity is completely fine and fully covered. What is not accepted is damage caused by using the sunglasses in a way they were clearly not designed for.
Not eligible for return: Damage that did not happen during cycling or normal athletic use. For example: using the sunglasses as work eye protection, deliberately breaking them (such as hitting them with a hammer), or any obvious misuse or abuse that no reasonable person would consider normal wear. Items damaged this way cannot be returned, and the same exclusion voids the lifetime warranty.
If a returned item arrives showing clear signs of misuse as described above, we will contact you before completing the return, and we reserve the right to decline the refund or to return the item to you.
03 · How to start a return
Email us at info@gvty.ca with your order number and let us know you would like to return your order. Our Canadian support team replies within 24 hours.
We will then email you a prepaid return shipping label. Print it, attach it to your parcel, and drop it off with the carrier before your 30 day window closes.
Please note: Return shipping is arranged and paid for by us through the label we provide. Please do not buy your own label or pay a carrier directly, as we are not able to reimburse shipping you purchase on your own.
04 · Your refund
Once your return arrives and we have confirmed it includes all original contents, we will issue your refund to your original payment method within 5 business days of us receiving and inspecting the return. After that, Shopify and your bank or card provider may take up to a further 10 business days for the funds to appear in your account.
Your full product price is refunded, including any shipping you paid on the original order. The prepaid return label is free to you.
05 · Prefer an exchange?
If you would rather swap for a different configuration or simply want a fresh unit, tell us in your email and we will arrange an even exchange instead of a refund. Exchanges follow the same 30 day window and the same condition requirements above.
06 · After the 30 day window
Returns for a refund are only available within the 30 day window described above. After day 30, your product is still protected by our lifetime warranty, which covers repair or replacement of components damaged through normal wear and use. See the separate GVTY Lifetime Warranty Policy for full details.
07 · Questions
Reach our team any time at info@gvty.ca. We reply within 24 hours and we are happy to walk you through any part of this process.