Politique de remboursement

Return and refund policy

We stand behind the fit, durability and features of The Shield. If it is not right for you, sending it back is simple and low on fine print. This policy explains exactly how it works.

Quick facts: 60 days to start your return · free returns through day 30 · worn, scratched or dirty is fine · prescription inserts follow the same policy

01 · Your return window

You have 60 days from the day your package is delivered to start a return. Two dates decide which window you are in: the day you email us to start your return, and the day your parcel is dropped in the mail (scanned in by the carrier). Both need to fall inside the window. The date we receive it back does not matter.

  • First 48 hours after delivery: Love it or we pay you. A full refund, free return shipping, and we pay you for 45 minutes of your time (up to $35 CAD). See section 02.
  • Day 3 to 30: A full refund. Free return shipping.
  • Day 31 to 60: A full refund, minus a $25 CAD shipping and restocking fee.

Example: Your Shield is delivered on day 1. On day 60 you email us to start your return and drop the parcel at the post office that same day. It arrives at our facility on day 65. That return is valid, because it was started and in the mail by day 60. The $25 CAD fee applies, since it falls in the day 31 to 60 window.

02 · Love it or we pay you (first 48 hours)

Try The Shield on a real ride. If it is not for you within the first 48 hours after delivery, we give you a full refund and pay you for 45 minutes of your time, up to $35 CAD.

To qualify:

  • Email us and drop your parcel in the mail within 48 hours of delivery (see section 01).
  • Send us proof of income, so we can work out what 45 minutes of your time is worth.
  • Send us a photo of you on a bike wearing The Shield.
  • Return everything that came in the box (see section 03).

We send the payment for your time by e-transfer once your package arrives back with all original contents and accessories. The refund for your order itself goes back to your original payment method (see section 06).

03 · What condition the product can be in

We do not have a long list of restrictions. You can return The Shield even if it has been worn, and even if the lenses are scratched, smudged or dirty from normal use. No questions asked.

Two simple conditions apply:

  • You return everything that came in the box. To qualify for a refund, the return must include all original contents: The Shield frame, the nose tip, all lenses included in your kit, the hard case, the soft pouch, the microfiber cloth and the instruction manual, plus your prescription insert if you ordered one, along with the original packaging where possible.
  • The product was not damaged through misuse. Wear from cycling, running, or normal athletic activity is completely fine. What is not accepted is damage caused by using the sunglasses in a way they were clearly not designed for.

Not eligible for return: Damage that did not happen during cycling or normal athletic use. For example: using the sunglasses as work eye protection, deliberately breaking them (such as hitting them with a hammer), or any obvious misuse or abuse that no reasonable person would consider normal wear. Items damaged this way cannot be returned.

If a returned item arrives showing clear signs of misuse as described above, we will contact you before completing the return, and we reserve the right to decline the refund or to return the item to you.

04 · Prescription inserts

Prescription inserts follow the same return policy as the sunglasses: the same 60 day window, free returns through day 30, and the $25 CAD shipping and restocking fee from day 31 to 60. The prescription add-on ($39 CAD for single vision or $99 CAD for bifocal) is refunded along with the rest of your order.

05 · How to start a return

Email us at info@gvty.ca with your order number and let us know you would like to return your order. If you are claiming Love it or we pay you, include your proof of income and your photo on a bike wearing The Shield. Our Canadian support team replies within 24 hours.

We will then email you a prepaid return shipping label. Print it, attach it to your parcel, and drop it off with the carrier before your window closes.

Please note: Return shipping is arranged by us through the label we provide. Please do not buy your own label or pay a carrier directly, as we are not able to reimburse shipping you purchase on your own.

06 · Your refund

Once your return arrives and we have confirmed it includes all original contents, we will issue your refund to your original payment method within 5 business days of us receiving and inspecting the return. After that, Shopify and your bank or card provider may take up to a further 10 business days for the funds to appear in your account.

What is refunded:

  • First 48 hours and day 3 to 30: your full product price, including any prescription add-on and any shipping you paid on the original order. The return label is free.
  • Day 31 to 60: the same, minus the $25 CAD shipping and restocking fee, which is deducted from your refund.
  • Love it or we pay you: the payment for your time (up to $35 CAD) is sent separately by e-transfer.

07 · Prefer an exchange?

If you would rather swap for a different configuration or simply want a fresh unit, tell us in your email and we will arrange an even exchange instead of a refund. Exchanges follow the same windows, fees and condition requirements as returns.

08 · After day 60

Returns for a refund are only available within the 60 day window described above.

09 · Questions

Reach our team any time at info@gvty.ca. We reply within 24 hours and we are happy to walk you through any part of this process.